_Cookie Policy

STORE POLICIES    Cookie Policy

Last Revised on: May, 20, 2018.

1. Overview

We respect your privacy and we are committed to keep you adequately informed about how you can manage your cookies. This policy describes when, what types and why cookies are used by RECORE STORE (also referred here as “we”, “us”, “our”, “Site”, “Website”, “Company”, “Store” or “RECORE”) to provide functionalities on our website and related services, including, but not limited to, your account management, emails, newsletters, and partner services for payment processing and shipment of your orders (together, the “Service”).

By using our Store you (the “User”) agree that cookies, web beacons, or similar storage technology may be configured on your computer or other device from which you access our Site.

When visiting our Store you will be presented with an informative statement saying that we use cookies (The message will float at the bottom of your browser window drawing your attention until you interact with it). You can “Accept” or “Decline” the use of cookies. If you “Accept” the cookies, you will experience the normal behaviour of all features while browsing and shopping with the Store, offered with all the functionalities available to you. If you “Reject” the cookies, only the Strictly Necessary Cookies will be sent to your device, to allow at least the barebones of the Service to work properly, and you should be aware that some features may not work properly or not be available at all to you.

For more information about other aspects of our processing of your Personal Information, please check our Privacy Policy as well.

2. What Are Cookies

Cookies are small text files that are downloaded to the devices you use to reach and use the Service. Your browser or device holds these cookies and makes them available every time you visit a site again so that it can recognise you as the user and to remember your user’s choices and preferences (for example, to help you log in faster, improve your navigation, or remember products you may have left on your shopping cart, etc). This can make your next visit easier, improve your browsing experience and overall make the site more useful to you.

Some cookies last just one session. Session Cookies are temporary cookies that remain in your browser or device only while you are browsing the Store and until you leave the site. Once you leave the Store, they are then deleted from your device. A session is like a digital ID card. Each time you visit the website you’ll be assigned one session ID for the duration of your visit and it will be used to identify you during the time you spend on the site. Sessions are unique to each user and tend to last only while you’re visiting the site or a few hours more.

Persistent Cookies remain in your browser or device after you leave the Store or close your browser. These cookies remain on your device until they reach their expiry date or you delete them, depending on the cookie. Use of persistent cookies may be linked to personal information while interacting with the Service. For example, if you choose to store your user name so that you do not have to enter them each time you access your account, or to remember the products you had in your cart if you can’t finish a purchase now and need to come back later, a persistent cookie linked to your account information will be stored on your computer. If you reject the use of persistent cookies, you may still use the Service, but keep in mind that some features may not function properly.

3. Why Are Cookies Useful

We use cookies to provide you with the essential features that an online shop needs, to analyse how visitors use our website, as well as to track and improve our website’s performance and function. This allows us to provide a high-quality customer experience by quickly identifying and fixing any issues that may arise. For example, we might use cookies to keep track of which website pages are most popular and which method of linking between website pages is most effective. The latter also helps us to track if you were referred to us by another website and improve our future advertising campaigns.

Another use of cookies is to store your log in sessions, meaning that when you log into your account, a session cookie is set so that the website remembers that you have already logged in. If the website did not set this cookie, you will be asked for your login and password on each new page you visit, which is not a pleasant or desirable way to present the Store to you.

In addition, functional cookies, for example, are used to allow us to remember your preferences and identify you as a user, ensure your information is secure and operate more reliably and efficiently, for example, to remember who you are every time you access the Store or to recall your preferences in the case we present a feature that allows you to customise how any aspect of the Store is visible to you.

4. Cookies We Use

Our Store runs on free open source software, such as WordPress for content management and WooCommerce for managing the catalog of products, and this allows us to use much less cookies than other average proprietary solutions. The information typically collected by cookies include information related to how you use the Store, your device’s IP address and browser type, how you arrived at the Store, and your email address if you are logging into your account, etc.

Strictly Necessary Cookies: These cookies are essential and required for the smooth and proper operation of our Store and all its features. Without these cookies, most features would simply not function correctly, and it would be impossible to ensure your connection to your account or for you to use the Store in full. No information about your browsing habits is collected by these Essential Cookies. These are the essential cookies we use:

Cookie Name Placed by Duration Description
wordpress_logged_in_(hash) Role Playing Gear 1 Session This cookie is created when you login to your account to tell the Store you are currently authenticated.
wordpress_sec_(hash) Role Playing Gear 2 Weeks This cookie stores your authentication details and is used for authentication over SSL
wordpress_test_cookie Role Playing Gear 1 Session This is used to check if your browser is set to allow or reject cookies.
wp_woocommerce_session_(hash) Role Playing Gear 2 Days Associates the current session with the current products in your shopping cart.
woocommerce_cart_hash Role Playing Gear 1 Month Allows the Store to maintain the integrity of your shopping cart and the current products in it, so you can proceed to checkout, either in the current session or if you leave the Store and come back later.
woocommerce_items_in_cart Role Playing Gear 1 Month Tells the Store if your shopping cart is empty or current has any products in it.
wfwaf-authcookie-(hash) Role Playing Gear 1 Session Used by our Wordfence firewall to perform a capability check and authenticate users’ login requests.
moove_gdpr_popup Role Playing Gear 1 Year Used to save your Cookies preferences.
PYPF Paypal 1 Month This cookie is linked to the checkout process and used by our Paypal payment processing feature
formillaVisitorGuid(hash) Formilla Persistent Set for users who interact with the Store through the Live Chat feature to associate the user with the message(s) sent.
formillaChatSession(hash) Formilla Persistent Set for users who interact with the Store through the Live Chat feature to remember information about the interaction, like date, session, user, etc.

Analytics and Targeting Cookies: Analytics cookies collect information about how users interact with our website and allow us to improve our services as we understand our customer better by, for example, determining which areas, pages or sections are visited most frequently, which functionalities are used most often, or what are the common difficulties users may have while using the Service. This information is useful for analytical purposes to understand what types of content is more interesting to our you and how to make the Store more user friendly. Targeting cookies are used to tailor relevant marketing content to your based on your interests while browsing our Store and to provide you with more personalized services in the future. These cookies remember that you visited our website and may be used to show you custom advertising off the Service, including on social media platforms, and they can be used to to determine whether and Ad has been shown to you and how it performed. These are the Analytics and Targeting cookies we use:

Cookie Name Placed by Duration Description
_gat_gtag_(StoreID) Google Analytics 1 Minute Used to throttle analytics request rate.
_gid Google Analytics 1 Day Used to distinguish between different users.
_ga Google Analytics 2 Years Used to store a unique client identifier (Client ID), which is a randomly generated number. The identifier is stored in the cookie and included with requests sent to Google Analytics.
_gac_ Google Analytics 90 Days Contains information related to user interactions with our marketing campaigns.

Save as outlined in this Cookie Policy or otherwise on our Website, and with the exception of the use of such technologies by our service providers or other authorised third parties, we do not allow third party content on the Website to include or utilise any cookies or similar technologies to collect your personal information. If you think other third party content may be collecting personal data or using tracking technologies on our Website, please report it to us.

You can configure the cookies you receive from us with these settings.

5. Similar Technologies

In addition to cookies, we may eventually also use other similar tracking technologies to improve our Service. When that happens, this Policy will be updated to document that use. We may use such technologies to do things like gather demographic information about our user base as a whole or track user’s movements around the Service in the attempt to study better ways of organizing the Store navigation structure and information display, or to improve our understanding of the site traffic, visitor behaviour and promotional campaigns. These similar technologies may include:

  • Web Beacons (also called “Tracking Pixels”, “Internet Tags”, “Pixel Tags” or “Clear Gifs”): Web beacons are small blocks of code or images embedded in pages of a website, mobile application, advertising and email messages. They are a method used to pass information from your device to a third party service and may be used, for example, to count the number of visitors the Store receives, to monitor how the users navigate the current structure of the website, or count the number of views on specific pieces of content. We may use Facebook pixels to process information about the user’s actions on our website, such as visited webpages, the user’s Facebook ID, browser data, and others. The information processed from Facebook pixels are used to display interest-based ads when you are using Facebook as well as to measure cross-device conversions and to learn about users’ interactions with our Website.
  • Device Fingerprinting: Device fingerprinting is a process by which we combine and analyse sets of information from your devices’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device to uniquely identify it. This can be useful to us for example, in helping with the identification of malicious activities and payment frauds.
  • Local Storage: Local storage, such as HTML5, allows a website or mobile app to store and retrieve data on an individual device.
  • Embedded Scripts: Embedded scripts are small pieces of code that are active online while you are connected to the Service, and are deleted or deactivated after you leave the Store. They are designed to collect information about how you interact with the Service. They are temporarily downloaded onto your device from our web server or a third party with whom we work with, and again, deleted or deactivated when you disconnect from the Store.

We use the Google Adwords tracking pixel to better understand how you interact on our website and to target visitors using Google’s advertising platform. We also use Facebook, which may include Facebook Impressions, Facebook Custom Audience, and Facebook Pixel, to track your use of the site and to target visitors on Facebook’s advertising platform.

6. Do Not Track Response

“Do Not Track” Response (DNT) is a featured offered by some browsers, which sends signals to websites you visit indicating that you do not want your online actives to be tracked. This is different from blocking cookies, as browsers with the DNT option active may still accept cookies from websites. At the moment, there is no industry standard for how companies should respond to DNT signals, although one may be adopted in the future. Right now we do not respond to “do not track” signals. If we start doing so in the future, we will modify this Cookie Policy accordingly to reflect that. For more information about DNT, please visit www.allaboutdnt.org.

7. Controlling Cookies and Managing your Preferences

Most browsers automatically accept cookies, but you can always change your cookie preferences or delete cookies altogether as discussed in this policy. Your browsers settings allow you to choose whether or not to accept cookies or to limit certain cookies. Most browsers also provide functionality that lets you review and erase cookies. You may wish to refer to this Guide for more information about this on the most commonly used browsers. You may configure your browser to block all or some cookies received by websites you visit. However, if you set your browser to block all cookies (including essential cookies), please be aware that not all features of the Store will operate properly, and you may not be able to access all or parts of the Website (including, but not limited to, sign in to your account and make purchases). If you use our Store without changing your browser settings to refuse cookies, we will assume that you are happy to receive all cookies used by the Store.

You have a number of options to control or limit how your browsers accept cookies, including:

  • Most browsers accept cookies automatically, but you can change your browser settings to decline cookies. Please consult your browser’s help files and support articles. If you decide to decline cookies, please note that you may not be able to properly use all features of our Store (for example, you may have difficulties to sign in, make purchases, or use some of the other features in the Store).
  • You can separately opt-out from having your website activity available to Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents sharing information about your website visits with Google Analytics. Here’s a link for more information about this add-on: https://support.google.com/analytics/answer/181881.
  • To opt out of Google Analytics’ display advertising or customize Google Display Network ads, visit the Google Ads Settings page. Notice that we do not show you advertising here on the Store but this can have some influence on Ads you see elsewhere on the web after showing interest in our products.
  • You may also be able to exercise specific privacy choices, such as enabling or disabling certain location-based services, by adjusting the permissions in your mobile device usually available in the “Settings” section or referring to the instructions provided by your mobile device’s manufacturer.

8. Where to Learn More

For general information about targeting cookies and how to disable them, visit AllAboutCookies.org

To learn more about targeting and advertising cookies and how you can opt out, visit www.allaboutcookies.org/manage-cookies/index.html.

To learn more and opt out from interest-based, behavioral advertising, you can do so by using one of the following tools based on the region you are in:

Please note that these are third-party tools that will save their own cookies on your devices and we are not responsible for their own Privacy Policy.

9. Changes to this Policy

We reserve the right to make changes, amendments or additions to this Cookie Policy at our discretion. Any updates to this policy will come into effect as soon as published. The last revision date will always appear as the first information at the top of this document.

By continuing to use our Store and/or our services after any changes to this policy takes effect, you automatically indicates your consent to the new wording of this Cookie Policy. We encourage you to check this page regularly to learn about any changes or updates that take place.

10. Contact Information

We hope this Policy helps your to understand how we use cookies to provide you with the best shopping experience possible. If you have any questions about your personal data or about this Policy, please contact us by email at the address “[email protected]” and include “Cookie Policy” in the subject line.

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